Denon: IVR does not have option for parts. Agent had t...
A Denon customer review by GetHuman user ~bammike from November 24th, 2017
Background on ~bammike's case
GetHuman: ~bammike - can you tell our other Denon customers when your case took place?
~bammike: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Denon, and if so, how?
GetHuman: And which of these common Denon customer issues best describes the reason you wanted to talk to them?
(Shows ~bammike a list of common Denon problems)
~bammike: "Repairs" was why I was trying to call.
~bammike's review of Denon customer service
GetHuman: So how would you sum up your experience for GetHuman's Denon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bammike: IVR does not have option for parts. Agent had to give me number for parts dept.
GetHuman: Let's quantify your experience contacting Denon. On a scale of 1 to 5, how easy is it go get help on a Denon problem?
~bammike: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bammike: I'd give them a two out of five on communication.
GetHuman: And what about Denon's ability to quickly and effectively address your problem?
~bammike: For that I would say five out of five.
GetHuman: And finally- any advice for other Denon customers?
~bammike: Call them early in the day or late. Don't forget any personal or account information you might need for Denon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bammike taken from his Denon customer service problem that occurred on November 16th, 2017.