Denver Post: Very poor quality of service, need reps with En...
A Denver Post customer review by GetHuman user ~x from November 26th, 2017
Background on ~x's case
GetHuman: ~x - can you tell our other Denver Post customers when your case took place?
~x: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~x a list of common Denver Post problems)
~x: "Cancel subscription" was why I was trying to call.
~x's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~x: Very poor quality of service, need reps with English fluency, experience with computers, knowledge of the area.**Called to change my delivery address. YOu deleted my account instead. One week without papers, can't get past the immigrant on the phone. Asked repeatedly to speak wit someone else, supervisor, etc.**What is so (deleted) hard about a simple change? **Language and training.**d
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~x: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~x: I'd give them a one out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~x: For that I would say three out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~x: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~x taken from his Denver Post customer service problem that occurred on November 21st, 2017.