Dept of Child & Families, Access Florida: I called for help. I have stage * colon cander...

A Dept of Child & Families, Access Florida customer review by GetHuman user ~jbmore from November 23rd, 2017

Background on ~jbmore's case

GetHuman: ~jbmore - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~jbmore: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
~jbmore: I used the 866-762-2237 number I found for on the GetHuman Dept of Child & Families, Access Florida customer phone number page I was on: Dept of Child & Families, Access Florida Customer Service Phone Number
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~jbmore a list of common Dept of Child & Families, Access Florida problems)
~jbmore: "File a report" was why I was trying to call.

~jbmore's review of Dept of Child & Families, Access Florida customer service

GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbmore: I called for help. I have stage * colon cander*lymph nodes involved. I am tremulous, so smart phone is difficult at best. They say "they are there to help". my writing is progressivly worse over the years. the "unhelpful soul" said "we are sending you an application for Food stamps in the mail" I tell him I can barely write...He said find someone else to fill it out. I only asked him to help with the application over the phone. His reply ...We don't do that" Again I said "I thought you were there to help" The JERK hung up on me! I thought they were there to help.*My mistake. What a pity. john Lp.Fl
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~jbmore: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbmore: I'd give them a four out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~jbmore: For that I would say three out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~jbmore: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jbmore taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 13th, 2017.

Dept of Child & Families, Access Florida

1.60 of 5 stars | 64 reviews

~jbmore's Dept of Child & Families, Access Florida Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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