Dept of Child & Families, Access Florida: How can this exist? Serious needs exist while...

A Dept of Child & Families, Access Florida customer review by GetHuman user ~So sad from November 25th, 2017

Background on ~So sad's case

GetHuman: ~So sad - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~So sad: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
~So sad: I used the 866-762-2237 number I found for on the GetHuman Dept of Child & Families, Access Florida customer phone number page I was on: Dept of Child & Families, Access Florida Customer Service Phone Number
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~So sad a list of common Dept of Child & Families, Access Florida problems)
~So sad: "File a report" was why I was trying to call.

~So sad's review of Dept of Child & Families, Access Florida customer service

GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~So sad: How can this exist? Serious needs exist while no effective contact in place. Response always the same - no we don't know whether we've received a FAX* no we can't receive emails. Why such high salaries to IT staff? IT is not in use! Horrible
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~So sad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~So sad: I'd give them a one out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~So sad: For that I would say two out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~So sad: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~So sad taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 16th, 2017.

Dept of Child & Families, Access Florida

1.60 of 5 stars | 64 reviews

~So sad's Dept of Child & Families, Access Florida Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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