Detroit Edison (DTE) Customer Reviews

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Detroit Edison (DTE) Ratings Summary

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
34.4
MINUTES - AVERAGE
OVERALL RATING
2.2
OUT OF 5


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Recent Detroit Edison (DTE) Reviews 1 - 15 of 15

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 by Anonymous - from 3 mos ago

Chapter Read full review ›
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 by Anonymous - from 11 mos ago

prompt help Read full review ›
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 by asiatrimble - from 1 yr ago

Helped me with payment plan Read full review ›
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 by Jennifer - from 1 yr ago

I spoke with Mary to get utility averages on an apt. I'm moving into. She was polite and helpful and I waited on hold less than a minute be Read full review ›
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 by Anonymous - from 2 yrs ago

called to transfer service, waited over 70 minutes. Then tried online...completed task within 3 minutes. Their message kept saying "please Read full review ›
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 by rmac - from 2 yrs ago

2 days on wait... when connected "sorry we can't change the name on your account... I must come in or provide legal documents including my S Read full review ›
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 by valko - from 3 yrs ago

I wanted to say that DTE energy have the worst customer service I have ever seen , and I think you know that sir/ madam . I have been tryin Read full review ›
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 by js - from 3 yrs ago

Waited 43 minutes on a Monday morning. They can do better than that. Read full review ›
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 by Derwood - from 3 yrs ago

DTE has no concept of customer service. They're a monopoly and they simply don't care. Read full review ›
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 by Anonymous - from 3 yrs ago

Very polite and helpful Read full review ›
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 by Anonymous - from 3 yrs ago

terrible Read full review ›
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 by DavidA - from 4 yrs ago

Very good customer service. Resolved issue on first call. Very pleased with DTE. Read full review ›
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 by Anonymous - from 4 yrs ago

Very good customer service. Resolved issue on first call. Very pleased with DTE. Read full review ›
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 by Anonymous - from 4 yrs ago

The customer service rep I spoke with was kind, understanding of situation and resolved the issue on the first call. Excellent communicator Read full review ›
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 by could we get energy choi... - from 4 yrs ago

They claimed they were having trouble connecting me to a supervisor and the phone went dead a 6:00 on the dot when the costumer service line Read full review ›
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