Detroit Edison (DTE): called to transfer service, waited over ** minu...

A Detroit Edison (DTE) customer review by GetHuman user GetHuman-141329 from November 11th, 2017

Background on GetHuman-141329's case

GetHuman: GetHuman-141329 - can you tell our other Detroit Edison (DTE) customers when your case took place?
GetHuman-141329: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Detroit Edison (DTE), and if so, how?
GetHuman-141329: I used the 800-477-4747 number I found for on the GetHuman Detroit Edison (DTE) customer phone number page I was on: Detroit Edison (DTE) Customer Service Phone Number
GetHuman: And which of these common Detroit Edison (DTE) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141329 a list of common Detroit Edison (DTE) problems)
GetHuman-141329: "Cancel service" was why I was trying to call.

GetHuman-141329's review of Detroit Edison (DTE) customer service

GetHuman: So how would you sum up your experience for GetHuman's Detroit Edison (DTE) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141329: called to transfer service, waited over ** minutes. Then tried online...completed task within * minutes. Their message kept saying "please hold a moment longer"...why can't it direct you to the website?
GetHuman: Let's quantify your experience contacting Detroit Edison (DTE). On a scale of 1 to 5, how easy is it go get help on a Detroit Edison (DTE) problem?
GetHuman-141329: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141329: I'd give them a four out of five on communication.
GetHuman: And what about Detroit Edison (DTE)'s ability to quickly and effectively address your problem?
GetHuman-141329: For that I would say five out of five.
GetHuman: And finally- any advice for other Detroit Edison (DTE) customers?
GetHuman-141329: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit Edison (DTE) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141329 taken from his Detroit Edison (DTE) customer service problem that occurred on November 5th, 2017.

Detroit Edison (DTE)

5.00 of 5 stars | 11 reviews

GetHuman-141329's Detroit Edison (DTE) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Detroit Edison (DTE), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Detroit Edison (DTE) in any way.

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