Diamond Candles: I need a candle replaced because the one that...

A Diamond Candles customer review by GetHuman user ~jorji163565 from November 25th, 2017

Background on ~jorji163565 's case

GetHuman: ~jorji163565 - can you tell our other Diamond Candles customers when your case took place?
~jorji163565 : Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Diamond Candles, and if so, how?
~jorji163565 : I used the 877-897-6026 number I found for on the GetHuman Diamond Candles customer phone number page I was on: Diamond Candles Customer Service Phone Number
GetHuman: And which of these common Diamond Candles customer issues best describes the reason you wanted to talk to them?
(Shows ~jorji163565 a list of common Diamond Candles problems)
~jorji163565 : "Track order" was why I was trying to call.

~jorji163565 's review of Diamond Candles customer service

GetHuman: So how would you sum up your experience for GetHuman's Diamond Candles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jorji163565 : I need a candle replaced because the one that was sent has NO scent AT ALL
GetHuman: Let's quantify your experience contacting Diamond Candles. On a scale of 1 to 5, how easy is it go get help on a Diamond Candles problem?
~jorji163565 : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jorji163565 : I'd give them a one out of five on communication.
GetHuman: And what about Diamond Candles's ability to quickly and effectively address your problem?
~jorji163565 : For that I would say two out of five.
GetHuman: And finally- any advice for other Diamond Candles customers?
~jorji163565 : Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Candles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jorji163565 taken from his Diamond Candles customer service problem that occurred on November 14th, 2017.

Diamond Candles

1.00 of 5 stars | 7 reviews

~jorji163565 's Diamond Candles Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Diamond Candles, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Diamond Candles in any way.

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