DirecTV: Transferred continuously to another automated s...
A DirecTV customer review by GetHuman user ~Unsatisfied Client from November 26th, 2017
Background on ~Unsatisfied Client's case
GetHuman: ~Unsatisfied Client - can you tell our other DirecTV customers when your case took place?
~Unsatisfied Client: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied Client a list of common DirecTV problems)
~Unsatisfied Client: "Cancel service" was why I was trying to call.
~Unsatisfied Client's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied Client: Transferred continuously to another automated system that could not get me to the right person..
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Unsatisfied Client: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied Client: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Unsatisfied Client: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Unsatisfied Client: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied Client taken from his DirecTV customer service problem that occurred on November 22nd, 2017.