Direct Buy: My questions were answered without any problems...
A Direct Buy customer review by GetHuman user ~ez from November 14th, 2017
Background on ~ez's case
GetHuman: ~ez - can you tell our other Direct Buy customers when your case took place?
~ez: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Direct Buy, and if so, how?
GetHuman: And which of these common Direct Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~ez a list of common Direct Buy problems)
~ez: "Warranty claim" was why I was trying to call.
~ez's review of Direct Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ez: My questions were answered without any problems, and my issue was solved on less than * mins.
GetHuman: Let's quantify your experience contacting Direct Buy. On a scale of 1 to 5, how easy is it go get help on a Direct Buy problem?
~ez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ez: I'd give them a three out of five on communication.
GetHuman: And what about Direct Buy's ability to quickly and effectively address your problem?
~ez: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Buy customers?
~ez: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ez taken from his Direct Buy customer service problem that occurred on November 8th, 2017.