Direct Energy: signed up with a great rate, they gave me no no...

A Direct Energy customer review by GetHuman user GetHuman-218560 from November 20th, 2017

Background on GetHuman-218560's case

GetHuman: GetHuman-218560 - can you tell our other Direct Energy customers when your case took place?
GetHuman-218560: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Direct Energy, and if so, how?
GetHuman-218560: I used the 888-305-3828 number I found for on the GetHuman Direct Energy customer phone number page I was on: Direct Energy Customer Service Phone Number
GetHuman: And which of these common Direct Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-218560 a list of common Direct Energy problems)
GetHuman-218560: "Setup service" was why I was trying to call.

GetHuman-218560's review of Direct Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-218560: signed up with a great rate, they gave me no notice of when that rate expired and hit me with a huge bill of a rate that i only agreed to if it was in the fine print.
GetHuman: Let's quantify your experience contacting Direct Energy. On a scale of 1 to 5, how easy is it go get help on a Direct Energy problem?
GetHuman-218560: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-218560: I'd give them a one out of five on communication.
GetHuman: And what about Direct Energy's ability to quickly and effectively address your problem?
GetHuman-218560: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Energy customers?
GetHuman-218560: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-218560 taken from his Direct Energy customer service problem that occurred on November 10th, 2017.

Direct Energy

1.00 of 5 stars | 30 reviews

GetHuman-218560's Direct Energy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Direct Energy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Direct Energy in any way.

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