Direct Express: Need to communicate with real person to see if...
A Direct Express customer review by GetHuman user ~Librado Ramirez from November 20th, 2017
Background on ~Librado Ramirez's case
GetHuman: ~Librado Ramirez - can you tell our other Direct Express customers when your case took place?
~Librado Ramirez: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Librado Ramirez a list of common Direct Express problems)
~Librado Ramirez: "Lost or Stolen Card" was why I was trying to call.
~Librado Ramirez's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Librado Ramirez: Need to communicate with real person to see if we can get direct deposit to the bank instead to the card for my husband can not go to the bank any more and transfer the money to the bank, Please let him know as soon as possible through this e-mail tillieramirez@outlook or call at ***-***-****
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Librado Ramirez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Librado Ramirez: I'd give them a four out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Librado Ramirez: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Librado Ramirez: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Librado Ramirez taken from his Direct Express customer service problem that occurred on November 17th, 2017.