Disney Cruise Line: Answered sooner than the estimated time and ski...
A Disney Cruise Line customer review by GetHuman user ~LegacyPlanner from November 27th, 2017
Background on ~LegacyPlanner's case
GetHuman: ~LegacyPlanner - can you tell our other Disney Cruise Line customers when your case took place?
~LegacyPlanner: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Disney Cruise Line, and if so, how?
GetHuman: And which of these common Disney Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~LegacyPlanner a list of common Disney Cruise Line problems)
~LegacyPlanner: "Loyalty program" was why I was trying to call.
~LegacyPlanner's review of Disney Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LegacyPlanner: Answered sooner than the estimated time and skillfully and professionally answered my questions.
GetHuman: Let's quantify your experience contacting Disney Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Disney Cruise Line problem?
~LegacyPlanner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LegacyPlanner: I'd give them a five out of five on communication.
GetHuman: And what about Disney Cruise Line's ability to quickly and effectively address your problem?
~LegacyPlanner: For that I would say two out of five.
GetHuman: And finally- any advice for other Disney Cruise Line customers?
~LegacyPlanner: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LegacyPlanner taken from his Disney Cruise Line customer service problem that occurred on November 19th, 2017.