DisneyStore.com: Ordered personalized items for Christmas in ear...
A DisneyStore.com customer review by GetHuman user ~upset mom at christmas from November 19th, 2017
Background on ~upset mom at christmas's case
GetHuman: ~upset mom at christmas - can you tell our other DisneyStore.com customers when your case took place?
~upset mom at christmas: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to DisneyStore.com, and if so, how?
GetHuman: And which of these common DisneyStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~upset mom at christmas a list of common DisneyStore.com problems)
~upset mom at christmas: "Track order" was why I was trying to call.
~upset mom at christmas's review of DisneyStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DisneyStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset mom at christmas: Ordered personalized items for Christmas in early november, charged my credit card, emailed that they were on their way, never arrived. * weeks before Christmas told sorry, the package is lost and the items are no longer available, there is nothing we can do...we can give you Rapunzel or doc mcstuffins instead of the spiderman blankets you ordered. Sure just what every boy wants. Then they wouldn't transfer to supervisor.
GetHuman: Let's quantify your experience contacting DisneyStore.com. On a scale of 1 to 5, how easy is it go get help on a DisneyStore.com problem?
~upset mom at christmas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset mom at christmas: I'd give them a one out of five on communication.
GetHuman: And what about DisneyStore.com's ability to quickly and effectively address your problem?
~upset mom at christmas: For that I would say two out of five.
GetHuman: And finally- any advice for other DisneyStore.com customers?
~upset mom at christmas: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DisneyStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset mom at christmas taken from his DisneyStore.com customer service problem that occurred on November 18th, 2017.