DisneyStore.com: I had a very large order and ** items were miss...
A DisneyStore.com customer review by GetHuman user ~Enchanted Treasure from November 24th, 2017
Background on ~Enchanted Treasure's case
GetHuman: ~Enchanted Treasure - can you tell our other DisneyStore.com customers when your case took place?
~Enchanted Treasure: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to DisneyStore.com, and if so, how?
GetHuman: And which of these common DisneyStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Enchanted Treasure a list of common DisneyStore.com problems)
~Enchanted Treasure: "Returns" was why I was trying to call.
~Enchanted Treasure's review of DisneyStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DisneyStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Enchanted Treasure: I had a very large order and ** items were missing. My problem was resolved politely within * to * minutes. My wait time was less than * minute. Outstanding service from customer rep Carlie!
GetHuman: Let's quantify your experience contacting DisneyStore.com. On a scale of 1 to 5, how easy is it go get help on a DisneyStore.com problem?
~Enchanted Treasure: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Enchanted Treasure: I'd give them a two out of five on communication.
GetHuman: And what about DisneyStore.com's ability to quickly and effectively address your problem?
~Enchanted Treasure: For that I would say one out of five.
GetHuman: And finally- any advice for other DisneyStore.com customers?
~Enchanted Treasure: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DisneyStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Enchanted Treasure taken from his DisneyStore.com customer service problem that occurred on November 15th, 2017.