Dropbox: Outstanding Service
A Dropbox customer review by GetHuman user ~Good And Associates, Inc. from November 24th, 2017
Background on ~Good And Associates, Inc.'s case
GetHuman: ~Good And Associates, Inc. - can you tell our other Dropbox customers when your case took place?
~Good And Associates, Inc.: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Dropbox, and if so, how?
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Good And Associates, Inc. a list of common Dropbox problems)
~Good And Associates, Inc.: "Update Account Info" was why I was trying to contact.
~Good And Associates, Inc.'s review of Dropbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Good And Associates, Inc.: Outstanding Service
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~Good And Associates, Inc.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Good And Associates, Inc.: I'd give them a four out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~Good And Associates, Inc.: For that I would say one out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~Good And Associates, Inc.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Good And Associates, Inc. taken from his Dropbox customer service problem that occurred on November 15th, 2017.