Dunkin: No Donuts in the store. they said the shipment...
A Dunkin customer review by GetHuman user ~pissed off from November 20th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Dunkin customers when your case took place?
~pissed off: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Dunkin problems)
~pissed off: "Cancel a reservation" was why I was trying to call.
~pissed off's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: No Donuts in the store. they said the shipment had not come in but gave ** donuts which I can only assume if they had no shipment were from the day before and charged me full price.
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
~pissed off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
~pissed off: For that I would say three out of five.
GetHuman: And finally- any advice for other Dunkin customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Dunkin customer service problem that occurred on November 13th, 2017.