E-ZPass Maryland: put on hold for over ** minutes never got a person
A E-ZPass Maryland customer review by GetHuman user ~chuck campbell from November 27th, 2017
Background on ~chuck campbell's case
GetHuman: ~chuck campbell - can you tell our other E-ZPass Maryland customers when your case took place?
~chuck campbell: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to E-ZPass Maryland, and if so, how?
GetHuman: And which of these common E-ZPass Maryland customer issues best describes the reason you wanted to talk to them?
(Shows ~chuck campbell a list of common E-ZPass Maryland problems)
~chuck campbell: "Complaint" was why I was trying to call.
~chuck campbell's review of E-ZPass Maryland customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Maryland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chuck campbell: put on hold for over ** minutes never got a person
GetHuman: Let's quantify your experience contacting E-ZPass Maryland. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Maryland problem?
~chuck campbell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chuck campbell: I'd give them a three out of five on communication.
GetHuman: And what about E-ZPass Maryland's ability to quickly and effectively address your problem?
~chuck campbell: For that I would say two out of five.
GetHuman: And finally- any advice for other E-ZPass Maryland customers?
~chuck campbell: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Maryland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chuck campbell taken from his E-ZPass Maryland customer service problem that occurred on November 17th, 2017.