EMS.com: Very disappointed

A EMS.com customer review by GetHuman user ~krishna from November 25th, 2017

Background on ~krishna's case

GetHuman: ~krishna - can you tell our other EMS.com customers when your case took place?
~krishna: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to EMS.com, and if so, how?
~krishna: I used a help page I found on the GetHuman EMS.com customer service contact info page: Contact EMS.com Customer Service
GetHuman: And which of these common EMS.com customer issues best describes the reason you wanted to talk to them?
(Shows ~krishna a list of common EMS.com problems)
~krishna: "Change order" was why I was trying to contact.

~krishna's review of EMS.com customer service

GetHuman: So how would you sum up your experience for GetHuman's EMS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~krishna: Very disappointed
GetHuman: Let's quantify your experience contacting EMS.com. On a scale of 1 to 5, how easy is it go get help on a EMS.com problem?
~krishna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~krishna: I'd give them a one out of five on communication.
GetHuman: And what about EMS.com's ability to quickly and effectively address your problem?
~krishna: For that I would say one out of five.
GetHuman: And finally- any advice for other EMS.com customers?
~krishna: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for EMS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~krishna taken from his EMS.com customer service problem that occurred on November 19th, 2017.

EMS.com

1.00 of 5 stars | 4 reviews

~krishna's EMS.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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