ESPN.com: Unusually quick and helpful based upon many oth...
A ESPN.com customer review by GetHuman user ~Fred from November 25th, 2017
Background on ~Fred's case
GetHuman: ~Fred - can you tell our other ESPN.com customers when your case took place?
~Fred: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Fred a list of common ESPN.com problems)
~Fred: "Cancel an Order" was why I was trying to call.
~Fred's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fred: Unusually quick and helpful based upon many other experiences with vagueness or total zilch during my writing research.
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~Fred: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fred: I'd give them a two out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~Fred: For that I would say one out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~Fred: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fred taken from his ESPN.com customer service problem that occurred on November 24th, 2017.