Earthlink: Impossible to get account changed to paper.
A Earthlink customer review by GetHuman user GetHuman-312956 from November 23rd, 2017
Background on GetHuman-312956's case
GetHuman: GetHuman-312956 - can you tell our other Earthlink customers when your case took place?
GetHuman-312956: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-312956 a list of common Earthlink problems)
GetHuman-312956: "Lower my bill" was why I was trying to call.
GetHuman-312956's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-312956: Impossible to get account changed to paper.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
GetHuman-312956: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-312956: I'd give them a two out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
GetHuman-312956: For that I would say five out of five.
GetHuman: And finally- any advice for other Earthlink customers?
GetHuman-312956: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-312956 taken from his Earthlink customer service problem that occurred on November 16th, 2017.