Earthlink: horrible press your *'s and nothing happens. Th...
A Earthlink customer review by GetHuman user ~van dijk from November 24th, 2017
Background on ~van dijk's case
GetHuman: ~van dijk - can you tell our other Earthlink customers when your case took place?
~van dijk: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~van dijk a list of common Earthlink problems)
~van dijk: "Update account information" was why I was trying to call.
~van dijk's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~van dijk: horrible press your *'s and nothing happens. The must be asleep in New Dehli....
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~van dijk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~van dijk: I'd give them a five out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~van dijk: For that I would say one out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~van dijk: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~van dijk taken from his Earthlink customer service problem that occurred on November 21st, 2017.