Eddie Bauer: They would not honor their "***% Customer Satis...
A Eddie Bauer customer review by GetHuman user GetHuman-280694 from November 19th, 2017
Background on GetHuman-280694's case
GetHuman: GetHuman-280694 - can you tell our other Eddie Bauer customers when your case took place?
GetHuman-280694: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Eddie Bauer, and if so, how?
GetHuman: And which of these common Eddie Bauer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280694 a list of common Eddie Bauer problems)
GetHuman-280694: "Track order" was why I was trying to call.
GetHuman-280694's review of Eddie Bauer customer service
GetHuman: So how would you sum up your experience for GetHuman's Eddie Bauer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280694: They would not honor their "***% Customer Satisfaction Guarantee".
GetHuman: Let's quantify your experience contacting Eddie Bauer. On a scale of 1 to 5, how easy is it go get help on a Eddie Bauer problem?
GetHuman-280694: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280694: I'd give them a one out of five on communication.
GetHuman: And what about Eddie Bauer's ability to quickly and effectively address your problem?
GetHuman-280694: For that I would say two out of five.
GetHuman: And finally- any advice for other Eddie Bauer customers?
GetHuman-280694: Call them early in the day or late. Don't forget any personal or account information you might need for Eddie Bauer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280694 taken from his Eddie Bauer customer service problem that occurred on November 13th, 2017.
Eddie Bauer
2.57 of 5 stars | 4 reviews
GetHuman-280694's Eddie Bauer Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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