Electronic Arts: EA is absolute garbage. They are the most diffi...

A Electronic Arts customer review by GetHuman user GetHuman-281860 from November 22nd, 2017

Background on GetHuman-281860's case

GetHuman: GetHuman-281860 - can you tell our other Electronic Arts customers when your case took place?
GetHuman-281860: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman-281860: I used the 650-628-1500 number I found for on the GetHuman Electronic Arts customer phone number page I was on: Electronic Arts Customer Service Phone Number
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-281860 a list of common Electronic Arts problems)
GetHuman-281860: "Technical Support" was why I was trying to contact.

GetHuman-281860's review of Electronic Arts customer service

GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-281860: EA is absolute garbage. They are the most difficult to contact regarding issues and their staff are useless.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
GetHuman-281860: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-281860: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
GetHuman-281860: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
GetHuman-281860: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-281860 taken from his Electronic Arts customer service problem that occurred on November 16th, 2017.

Electronic Arts

2.15 of 5 stars | 144 reviews

GetHuman-281860's Electronic Arts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Electronic Arts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Electronic Arts in any way.

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