Electronic Arts: why did you put out a game that does not run, h...

A Electronic Arts customer review by GetHuman user GetHuman-373710 from November 23rd, 2017

Background on GetHuman-373710's case

GetHuman: GetHuman-373710 - can you tell our other Electronic Arts customers when your case took place?
GetHuman-373710: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman-373710: I used the 650-628-1500 number I found for on the GetHuman Electronic Arts customer phone number page I was on: Electronic Arts Customer Service Phone Number
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373710 a list of common Electronic Arts problems)
GetHuman-373710: "Technical Support" was why I was trying to contact.

GetHuman-373710's review of Electronic Arts customer service

GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373710: why did you put out a game that does not run, has problems loading, and then charge an arm and a leg for it.?
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
GetHuman-373710: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373710: I'd give them a four out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
GetHuman-373710: For that I would say five out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
GetHuman-373710: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373710 taken from his Electronic Arts customer service problem that occurred on November 20th, 2017.

Electronic Arts

2.15 of 5 stars | 144 reviews

GetHuman-373710's Electronic Arts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Electronic Arts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Electronic Arts in any way.

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