Electronic Arts: no answer, and no help. Awsome support. none at all.

A Electronic Arts customer review by GetHuman user ~not given from November 25th, 2017

Background on ~not given's case

GetHuman: ~not given - can you tell our other Electronic Arts customers when your case took place?
~not given: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
~not given: I used the 650-628-1500 number I found for on the GetHuman Electronic Arts customer phone number page I was on: Electronic Arts Customer Service Phone Number
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~not given a list of common Electronic Arts problems)
~not given: "Dispute a Charge" was why I was trying to contact.

~not given's review of Electronic Arts customer service

GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not given: no answer, and no help. Awsome support. none at all.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~not given: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not given: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~not given: For that I would say two out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~not given: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not given taken from his Electronic Arts customer service problem that occurred on November 18th, 2017.

Electronic Arts

2.15 of 5 stars | 144 reviews

~not given's Electronic Arts Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Electronic Arts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Electronic Arts in any way.

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