Embarq: We've had our internet service go out twice w*i...
A Embarq customer review by GetHuman user ~champy from October 26th, 2017
Background on ~champy's case
GetHuman: ~champy - can you tell our other Embarq customers when your case took place?
~champy: Yes. It was evening, on October 19th.
GetHuman: Did you reach out to Embarq, and if so, how?
GetHuman: And which of these common Embarq customer issues best describes the reason you wanted to talk to them?
(Shows ~champy a list of common Embarq problems)
~champy: "Complaint" was why I was trying to call.
~champy's review of Embarq customer service
GetHuman: So how would you sum up your experience for GetHuman's Embarq customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~champy: We've had our internet service go out twice w*in * days for no apparent reason. The other day's outage was PHONE and Internet, so we had to use a cell phone. It's one thing to stay on hold for ** minutes on a regular phone...
GetHuman: Let's quantify your experience contacting Embarq. On a scale of 1 to 5, how easy is it go get help on a Embarq problem?
~champy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~champy: I'd give them a five out of five on communication.
GetHuman: And what about Embarq's ability to quickly and effectively address your problem?
~champy: For that I would say three out of five.
GetHuman: And finally- any advice for other Embarq customers?
~champy: Call them early in the day or late. Don't forget any personal or account information you might need for Embarq to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~champy taken from his Embarq customer service problem that occurred on October 19th, 2017.
Embarq
3.83 of 5 stars | 2 reviews
~champy's Embarq Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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