Epson: Tech support guy kept getting irritated b*c we...
A Epson customer review by GetHuman user ~Dr. T.S. from November 21st, 2017
Background on ~Dr. T.S.'s case
GetHuman: ~Dr. T.S. - can you tell our other Epson customers when your case took place?
~Dr. T.S.: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr. T.S. a list of common Epson problems)
~Dr. T.S.: "Device Support" was why I was trying to call.
~Dr. T.S.'s review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr. T.S.: Tech support guy kept getting irritated b*c we had such a poor connection that there was a lag and we kept stepping on the end of each others sentences (he seemed to think I was the only one doing this b*c he couldn't hear how it was on my end). He had thick accent, which was hard enough to understand, but kept talking super rapidly. He was incapable of listening to me and just kept repeating the 'script' even if I had done that task already. He was incredibly condescending in his tone. He finally terminated the call (before we got it all resolved). I only gave a * (instead of a *) b*c he did help me solve a portion of my problem. I wish these companies would use US citizens or those who know how to speak clear english and MOST IMPORTANTLY stop with their robotic script and actually listen to the problem. I was on this call for ** minutes (!) and did not get all my problems addressed. Maybe I should have put a * for quality of service.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~Dr. T.S.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr. T.S.: I'd give them a two out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~Dr. T.S.: For that I would say three out of five.
GetHuman: And finally- any advice for other Epson customers?
~Dr. T.S.: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr. T.S. taken from his Epson customer service problem that occurred on November 20th, 2017.