Equifax: Frustrated by language barrier at the end Happy...
A Equifax customer review by GetHuman user ~Ricardo Nunez from November 23rd, 2017
Background on ~Ricardo Nunez's case
GetHuman: ~Ricardo Nunez - can you tell our other Equifax customers when your case took place?
~Ricardo Nunez: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricardo Nunez a list of common Equifax problems)
~Ricardo Nunez: "Fix credit score" was why I was trying to call.
~Ricardo Nunez's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricardo Nunez: Frustrated by language barrier at the end Happy ending
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Ricardo Nunez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricardo Nunez: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Ricardo Nunez: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Ricardo Nunez: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricardo Nunez taken from his Equifax customer service problem that occurred on November 19th, 2017.