Equifax: The person kept asking me to repeat things and...
A Equifax customer review by GetHuman user GetHuman-200838 from November 25th, 2017
Background on GetHuman-200838's case
GetHuman: GetHuman-200838 - can you tell our other Equifax customers when your case took place?
GetHuman-200838: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200838 a list of common Equifax problems)
GetHuman-200838: "Check credit score" was why I was trying to call.
GetHuman-200838's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200838: The person kept asking me to repeat things and finally said my information was not found.**I spoke very clearly and loudly. The problem is that they've kept billing my credit card for a cancelled order. I don't want anything further from them, except for them to quit billing my credit card. I spoke to an agent by the name of Samantha Jacob and she stated that she was removing the billing. But it still shows up on my credit card statement. I am not going to keep paying for service that has been cancelled.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-200838: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200838: I'd give them a one out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-200838: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-200838: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200838 taken from his Equifax customer service problem that occurred on November 18th, 2017.