Esurance: No hay menu en espa****ol

A Esurance customer review by GetHuman user GetHuman-370614 from November 23rd, 2017

Background on GetHuman-370614's case

GetHuman: GetHuman-370614 - can you tell our other Esurance customers when your case took place?
GetHuman-370614: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Esurance, and if so, how?
GetHuman-370614: I used the 800-378-7262 number I found for on the GetHuman Esurance customer phone number page I was on: Esurance Customer Service Phone Number
GetHuman: And which of these common Esurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370614 a list of common Esurance problems)
GetHuman-370614: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-370614's review of Esurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Esurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370614: No hay menu en espa****ol
GetHuman: Let's quantify your experience contacting Esurance. On a scale of 1 to 5, how easy is it go get help on a Esurance problem?
GetHuman-370614: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370614: I'd give them a five out of five on communication.
GetHuman: And what about Esurance's ability to quickly and effectively address your problem?
GetHuman-370614: For that I would say three out of five.
GetHuman: And finally- any advice for other Esurance customers?
GetHuman-370614: Call them early in the day or late. Don't forget any personal or account information you might need for Esurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370614 taken from his Esurance customer service problem that occurred on November 13th, 2017.

Esurance

4.33 of 5 stars | 19 reviews

GetHuman-370614's Esurance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Esurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Esurance in any way.

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