Expedia: This was my worst customer service experience i...
A Expedia customer review by GetHuman user ~the965kid from November 23rd, 2017
Background on ~the965kid's case
GetHuman: ~the965kid - can you tell our other Expedia customers when your case took place?
~the965kid: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~the965kid a list of common Expedia problems)
~the965kid: "Overcharge/Strange charge" was why I was trying to call.
~the965kid's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the965kid: This was my worst customer service experience in years. First I called at **pm EST, and had to wait forever. Then the rep put me on hold for another ** minutes, After ** minutes, while still on hold, Expedia hung up on me. Then I called back waited for only * minutes, but the next rep put me on hold for over ** minutes. When he came back I asked for a supervisor and was put on hold for ** more minutes. When the rep said he was transferring me the call disconnected again!! Altogether the wasted over ** minutes!! And didn't even get my refund processed so I have to call this crappy company again tomorrow.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~the965kid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the965kid: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~the965kid: For that I would say three out of five.
GetHuman: And finally- any advice for other Expedia customers?
~the965kid: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the965kid taken from his Expedia customer service problem that occurred on November 19th, 2017.