Expedia: BAD!!!!!!!!!!!
A Expedia customer review by GetHuman user ~SMART TRAVEL from November 23rd, 2017
Background on ~SMART TRAVEL's case
GetHuman: ~SMART TRAVEL - can you tell our other Expedia customers when your case took place?
~SMART TRAVEL: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~SMART TRAVEL a list of common Expedia problems)
~SMART TRAVEL: "Find Itinerary" was why I was trying to call.
~SMART TRAVEL's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SMART TRAVEL: BAD!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~SMART TRAVEL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SMART TRAVEL: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~SMART TRAVEL: For that I would say one out of five.
GetHuman: And finally- any advice for other Expedia customers?
~SMART TRAVEL: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SMART TRAVEL taken from his Expedia customer service problem that occurred on November 19th, 2017.