Express Scripts: Would not accept my either my user name or pass...
A Express Scripts customer review by GetHuman user ~Bill Ries from November 21st, 2017
Background on ~Bill Ries's case
GetHuman: ~Bill Ries - can you tell our other Express Scripts customers when your case took place?
~Bill Ries: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Ries a list of common Express Scripts problems)
~Bill Ries: "Recover Account" was why I was trying to call.
~Bill Ries's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Ries: Would not accept my either my user name or password that we've used in the past. Cannot understand why.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Bill Ries: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Ries: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Bill Ries: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Bill Ries: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Ries taken from his Express Scripts customer service problem that occurred on November 14th, 2017.