Express Scripts: Completely disgusted with them, my doctor faxed...
A Express Scripts customer review by GetHuman user ~vivian fleitman from November 21st, 2017
Background on ~vivian fleitman's case
GetHuman: ~vivian fleitman - can you tell our other Express Scripts customers when your case took place?
~vivian fleitman: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~vivian fleitman a list of common Express Scripts problems)
~vivian fleitman: "Overcharge/Strange charge" was why I was trying to call.
~vivian fleitman's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vivian fleitman: Completely disgusted with them, my doctor faxed a prescription to them on **** and have not receivedit to date. Called today and told me it was sent out today *** and told her I am disgusted with you people. I wish we did not have to use them.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~vivian fleitman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vivian fleitman: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~vivian fleitman: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~vivian fleitman: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vivian fleitman taken from his Express Scripts customer service problem that occurred on November 12th, 2017.