Express Scripts: This is the worst company I have ever dealt wit...
A Express Scripts customer review by GetHuman user ~Bunny Bradley from November 21st, 2017
Background on ~Bunny Bradley's case
GetHuman: ~Bunny Bradley - can you tell our other Express Scripts customers when your case took place?
~Bunny Bradley: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bunny Bradley a list of common Express Scripts problems)
~Bunny Bradley: "Returns" was why I was trying to call.
~Bunny Bradley's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bunny Bradley: This is the worst company I have ever dealt with. They care more about money than letting people die waiting for their medicines. There is a special place in **** for express scripts.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Bunny Bradley: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bunny Bradley: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Bunny Bradley: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Bunny Bradley: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bunny Bradley taken from his Express Scripts customer service problem that occurred on November 18th, 2017.