Express Scripts: Where do I begin? No address for mailing in pre...
A Express Scripts customer review by GetHuman user ~Lucy's Friend from November 21st, 2017
Background on ~Lucy's Friend's case
GetHuman: ~Lucy's Friend - can you tell our other Express Scripts customers when your case took place?
~Lucy's Friend: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucy's Friend a list of common Express Scripts problems)
~Lucy's Friend: "Sign up for service" was why I was trying to call.
~Lucy's Friend's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucy's Friend: Where do I begin? No address for mailing in prescriptions on the website* when prescription is mailed in can take well over ** days to receive medication* if you pay extra for the rush it still takes ** days to arrive* sent in two new prescriptions - pharmacy failed to note doctor's name and address - just used a doctor who was already on record - spent ** minutes trying to get it corrected but it would delay shipping of medications for another ** days. I needed medication now so asked them to send medications with wrong doctors name this time but to correct it for the next time - would not do that - I must call in again tomorrow to get corrections made. Guess my meds will just have wrong doctors name on them - I will not waste another ** minutes on the phone with them trying to fix their mistake. They refused to keep the information and put it in the next day. This company really is bad. This is what happens when there are no other online mail order pharmacies available for insur
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Lucy's Friend: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucy's Friend: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Lucy's Friend: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Lucy's Friend: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucy's Friend taken from his Express Scripts customer service problem that occurred on November 16th, 2017.