Express Scripts: My child needs prevacid solutabs because she is...
A Express Scripts customer review by GetHuman user ~Mom of CP child from November 24th, 2017
Background on ~Mom of CP child's case
GetHuman: ~Mom of CP child - can you tell our other Express Scripts customers when your case took place?
~Mom of CP child: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom of CP child a list of common Express Scripts problems)
~Mom of CP child: "Complaint" was why I was trying to call.
~Mom of CP child's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom of CP child: My child needs prevacid solutabs because she is tube fed. The insurance has suddenly deemed this a non-preferred medication and so a * month supply costs like $***. Express Scripts left a message that the medication was authorized. Upon further inquiry, I discovered that "authorized " doesn't mean "paid for"? It has prior authorization , but the payment will be $*** for * months. "Wha?" Thanks for getting our hopes up unnecessarily!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Mom of CP child: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom of CP child: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Mom of CP child: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Mom of CP child: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom of CP child taken from his Express Scripts customer service problem that occurred on November 16th, 2017.