Express Scripts: Sent in order on **th. Checked order on **, was...
A Express Scripts customer review by GetHuman user ~Donald Talbert from November 24th, 2017
Background on ~Donald Talbert's case
GetHuman: ~Donald Talbert - can you tell our other Express Scripts customers when your case took place?
~Donald Talbert: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Donald Talbert a list of common Express Scripts problems)
~Donald Talbert: "Overcharge/Strange charge" was why I was trying to call.
~Donald Talbert's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donald Talbert: Sent in order on **th. Checked order on **, was told order would be expedited (sent o-night). Called back on **th now told order to be shipped on **th. Now been out of prescription * days. Liz is now filling out complaint form for me. Liz tried to help.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Donald Talbert: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donald Talbert: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Donald Talbert: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Donald Talbert: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donald Talbert taken from his Express Scripts customer service problem that occurred on November 19th, 2017.