Express Scripts Customer Reviews - Page 6

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Express Scripts Ratings Summary

SUPPORT QUALITY
2.2
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
13.0
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


See how Express Scripts has done over time on our Express Scripts ratings page.
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Recent Express Scripts Reviews 76 - 90 of 95

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 by cap10 - from 1 yr ago

Placed call with a operator that spoke broken english and did not answer my question. Called back 2nd time with different operator and fina Read full review ›
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 by Anonymous - from 1 yr ago

Not helpful at all, poor customer service Read full review ›
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 by ihateexpressscript - from 1 yr ago

this place sucks Read full review ›
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 by Anonymous - from 1 yr ago

excellent Read full review ›
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 by Anonymous - from 1 yr ago

This was supposed a line direct to human, but it was the same recordings you get on other lines. About 5 minutes before customer service cam Read full review ›
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 by Daffy - from 1 yr ago

Submitted my first prescription. Very poor integration with insurer, obtuse web site, etc. Then they double entered the order and sent me a Read full review ›
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 by annonamus - from 1 yr ago

excellent service Read full review ›
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 by Anonymous - from 1 yr ago

I have now had to renewal requests I placed with ES that were supposed to go to my doctor. I confirmed with ES they fax twice and then are s Read full review ›
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 by Anonymous - from 1 yr ago

Was never notified that my Rx had a generic available, per my Dr's Rx there was no generic at time of dispense. When I called to get a refil Read full review ›
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 by Anonymous - from 1 yr ago

Horrible service. I continue to get overcharged on co-pays. Total breakdown between Express Scripts and their entities that handle high cost Read full review ›
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 by CSS - from 1 yr ago

Over 3 weeks and 3 contacts by docs office, still no prescription. Talked to numerous reps and supervisors. Story changes with each contact. Read full review ›
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 by idyfrank - from 1 yr ago

I spoke to Matt today on 3 Rx's faxed in on 29 June two of which have been misplaced by an internal glitch, not infrequent in my experience. Read full review ›
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 by Anonymous - from 1 yr ago

Keep in mind I called @ 4:00AM!!!! and I had to HUNT DOWN the phone number because they do not provide on on their website. I left an email Read full review ›
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 by Anonymous - from 2 yrs ago

Very helpful customer service rep. Got my question answered very quickly. Read full review ›
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 by Anonymous - from 2 yrs ago

Certainly not rep's fault, but I did not get a satisfactory answer to help me with my problem. 90 % sure I will go back to using local servi Read full review ›
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