Exxon Mobil Card: I wanted seppdpass i got citibank

A Exxon Mobil Card customer review by GetHuman user GetHuman-366866 from November 19th, 2017

Background on GetHuman-366866's case

GetHuman: GetHuman-366866 - can you tell our other Exxon Mobil Card customers when your case took place?
GetHuman-366866: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Exxon Mobil Card, and if so, how?
GetHuman-366866: I used the 800-344-4355 number I found for on the GetHuman Exxon Mobil Card customer phone number page I was on: Exxon Mobil Card Customer Service Phone Number
GetHuman: And which of these common Exxon Mobil Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-366866 a list of common Exxon Mobil Card problems)
GetHuman-366866: "Lower my rate" was why I was trying to call.

GetHuman-366866's review of Exxon Mobil Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Exxon Mobil Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-366866: I wanted seppdpass i got citibank
GetHuman: Let's quantify your experience contacting Exxon Mobil Card. On a scale of 1 to 5, how easy is it go get help on a Exxon Mobil Card problem?
GetHuman-366866: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-366866: I'd give them a three out of five on communication.
GetHuman: And what about Exxon Mobil Card's ability to quickly and effectively address your problem?
GetHuman-366866: For that I would say five out of five.
GetHuman: And finally- any advice for other Exxon Mobil Card customers?
GetHuman-366866: Call them early in the day or late. Don't forget any personal or account information you might need for Exxon Mobil Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-366866 taken from his Exxon Mobil Card customer service problem that occurred on November 10th, 2017.

Exxon Mobil Card

3.00 of 5 stars | 15 reviews

GetHuman-366866's Exxon Mobil Card Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Exxon Mobil Card, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Exxon Mobil Card in any way.

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