Exxon Mobil Card: Extremeley unhappy with current problem. Did*no...
A Exxon Mobil Card customer review by GetHuman user ~James R Baker from November 15th, 2017
Background on ~James R Baker's case
GetHuman: ~James R Baker - can you tell our other Exxon Mobil Card customers when your case took place?
~James R Baker: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Exxon Mobil Card, and if so, how?
GetHuman: And which of these common Exxon Mobil Card customer issues best describes the reason you wanted to talk to them?
(Shows ~James R Baker a list of common Exxon Mobil Card problems)
~James R Baker: "Complaint" was why I was trying to call.
~James R Baker's review of Exxon Mobil Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Exxon Mobil Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James R Baker: Extremeley unhappy with current problem. Did*not receive Feb statement. Exxon refused to adjust late fee and finance chgs. I have been an excellent customer for years. This is the first issue with me. I will not use*Exxon again. James R Baker
GetHuman: Let's quantify your experience contacting Exxon Mobil Card. On a scale of 1 to 5, how easy is it go get help on a Exxon Mobil Card problem?
~James R Baker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James R Baker: I'd give them a two out of five on communication.
GetHuman: And what about Exxon Mobil Card's ability to quickly and effectively address your problem?
~James R Baker: For that I would say five out of five.
GetHuman: And finally- any advice for other Exxon Mobil Card customers?
~James R Baker: Call them early in the day or late. Don't forget any personal or account information you might need for Exxon Mobil Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James R Baker taken from his Exxon Mobil Card customer service problem that occurred on November 5th, 2017.