Facebook: has not helped at all
A Facebook customer review by GetHuman user ~Refina Mullenix from November 21st, 2017
Background on ~Refina Mullenix's case
GetHuman: ~Refina Mullenix - can you tell our other Facebook customers when your case took place?
~Refina Mullenix: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Refina Mullenix a list of common Facebook problems)
~Refina Mullenix: "Flagged Post" was why I was trying to contact.
~Refina Mullenix's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Refina Mullenix: has not helped at all
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Refina Mullenix: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Refina Mullenix: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Refina Mullenix: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Refina Mullenix: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Refina Mullenix taken from his Facebook customer service problem that occurred on November 17th, 2017.