My Facebook account is locked. I need open my F...
A Facebook customer review by GetHuman user ~Mahatab Hossen from November 21st, 2017
Background on ~Mahatab Hossen's case
GetHuman: ~Mahatab Hossen - can you tell our other Facebook customers when your case took place?
~Mahatab Hossen: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mahatab Hossen a list of common Facebook problems)
~Mahatab Hossen: "Recover Hacked Account" was why I was trying to contact.
~Mahatab Hossen's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mahatab Hossen: My Facebook account is locked. I need open my Facebook account.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mahatab Hossen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mahatab Hossen: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mahatab Hossen: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mahatab Hossen: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mahatab Hossen taken from his Facebook customer service problem that occurred on November 12th, 2017.