Facebook: Website help is useless, no contact *, No suppo...
A Facebook customer review by GetHuman user ~Facebook is useless from November 21st, 2017
Background on ~Facebook is useless's case
GetHuman: ~Facebook is useless - can you tell our other Facebook customers when your case took place?
~Facebook is useless: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Facebook is useless a list of common Facebook problems)
~Facebook is useless: "Update account information" was why I was trying to contact.
~Facebook is useless's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Facebook is useless: Website help is useless, no contact *, No support. automated e-mail. Why use FACEBOOK at all? totally useless and un-professional.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Facebook is useless: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Facebook is useless: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Facebook is useless: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Facebook is useless: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Facebook is useless taken from his Facebook customer service problem that occurred on November 16th, 2017.