Facebook: After filling out the form with all the details...
A Facebook customer review by GetHuman user ~Whitney Weddell from November 21st, 2017
Background on ~Whitney Weddell's case
GetHuman: ~Whitney Weddell - can you tell our other Facebook customers when your case took place?
~Whitney Weddell: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Whitney Weddell a list of common Facebook problems)
~Whitney Weddell: "Can't Receive Code to Reset" was why I was trying to contact.
~Whitney Weddell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Whitney Weddell: After filling out the form with all the details, I got a popup saying, We don't repond to reports through this form. We might contact you if we feel like it, but your problem doesn*t bother us.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Whitney Weddell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Whitney Weddell: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Whitney Weddell: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Whitney Weddell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Whitney Weddell taken from his Facebook customer service problem that occurred on November 13th, 2017.