Facebook: please call me...I have asked and tried finding...

A Facebook customer review by GetHuman user ~Sabrina or Sarah Foster from November 21st, 2017

Background on ~Sabrina or Sarah Foster's case

GetHuman: ~Sabrina or Sarah Foster - can you tell our other Facebook customers when your case took place?
~Sabrina or Sarah Foster: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Sabrina or Sarah Foster: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sabrina or Sarah Foster a list of common Facebook problems)
~Sabrina or Sarah Foster: "Business Page" was why I was trying to contact.

~Sabrina or Sarah Foster's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sabrina or Sarah Foster: please call me...I have asked and tried finding your number but you insist on internet methods which are not working. My addr is * Fishermans Cove Hartwell *****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sabrina or Sarah Foster: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sabrina or Sarah Foster: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sabrina or Sarah Foster: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sabrina or Sarah Foster: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sabrina or Sarah Foster taken from his Facebook customer service problem that occurred on November 20th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Sabrina or Sarah Foster's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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