Facebook: I received a spam on my message which is stated...
A Facebook customer review by GetHuman user ~Chummita Meh from November 23rd, 2017
Background on ~Chummita Meh's case
GetHuman: ~Chummita Meh - can you tell our other Facebook customers when your case took place?
~Chummita Meh: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Chummita Meh a list of common Facebook problems)
~Chummita Meh: "Merge Pages" was why I was trying to contact.
~Chummita Meh's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chummita Meh: I received a spam on my message which is stated "THIS VIDEO IS BAD from www.sopampa.com with attachment on our profile photo"then once I opened it automatically my friends on my account received same virus also...Please,make a solution on it,,it may a cause in troubles to some users..Looking forward for your immediate response..Thanks
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Chummita Meh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chummita Meh: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Chummita Meh: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Chummita Meh: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chummita Meh taken from his Facebook customer service problem that occurred on November 19th, 2017.