Facebook: They replied back but it said that they dont su...
A Facebook customer review by GetHuman user ~Vanessa Hernandez from November 23rd, 2017
Background on ~Vanessa Hernandez's case
GetHuman: ~Vanessa Hernandez - can you tell our other Facebook customers when your case took place?
~Vanessa Hernandez: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Vanessa Hernandez a list of common Facebook problems)
~Vanessa Hernandez: "Account access" was why I was trying to contact.
~Vanessa Hernandez's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vanessa Hernandez: They replied back but it said that they dont support the people that email them. I thought it worked ?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Vanessa Hernandez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vanessa Hernandez: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Vanessa Hernandez: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Vanessa Hernandez: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vanessa Hernandez taken from his Facebook customer service problem that occurred on November 21st, 2017.