Facebook: Did not help me at all.
A Facebook customer review by GetHuman user ~Janice Blake-Baeza from November 23rd, 2017
Background on ~Janice Blake-Baeza's case
GetHuman: ~Janice Blake-Baeza - can you tell our other Facebook customers when your case took place?
~Janice Blake-Baeza: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice Blake-Baeza a list of common Facebook problems)
~Janice Blake-Baeza: "Merge Pages" was why I was trying to contact.
~Janice Blake-Baeza's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice Blake-Baeza: Did not help me at all.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Janice Blake-Baeza: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice Blake-Baeza: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Janice Blake-Baeza: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Janice Blake-Baeza: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice Blake-Baeza taken from his Facebook customer service problem that occurred on November 17th, 2017.