Facebook: need help getting into my fb account done every...
A Facebook customer review by GetHuman user ~lelia steup from November 23rd, 2017
Background on ~lelia steup's case
GetHuman: ~lelia steup - can you tell our other Facebook customers when your case took place?
~lelia steup: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~lelia steup a list of common Facebook problems)
~lelia steup: "Technical support" was why I was trying to contact.
~lelia steup's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lelia steup: need help getting into my fb account done everything still no help
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~lelia steup: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lelia steup: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~lelia steup: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~lelia steup: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lelia steup taken from his Facebook customer service problem that occurred on November 18th, 2017.